Receptionist

RECEPTIONIST

We are currently recruiting dedicated and knowledgeable receptionists to join our growing team who are willing to work day, night, and weekend shifts.

All Valley Animal Care Center is located in the every growing area of Meridian, Idaho, just minutes down Interstate 84 from downtown Boise, Idaho. The 23,000 square foot hospital provides full veterinary care as well as 24 hour emergency services. The center is also associated with a 24/7 deluxe boarding facility, a rescue and two full service general service veterinary clinics in the Boise area. 

Our Full Time Reception Position consists of the following duties:

  • Provide top-notch customer service
  • Being attentive to client and pet needs
  • Identify and work compassionately with clients in various emotional states
  • Ability to work with distressed, frustrated or disgruntled clients
  • Answer phone calls from clients
  • Schedule appointments and schedule procedures
  • Check in and discharge clients
  • Process payments
  • Relay appropriate information to doctors and technicians
  • Fill prescriptions
  • Maintain proper documentation in the electronic medical record
  • Monitor client flow from check-in to discharge
  • Log client communication and call clients to update them on their pets
  • Education clients about basic pet health plans and pet products
  • Assist in cleaning the hospital; including, but not limited to: keeping the reception desk area clean and free from clutter, taking out the trash when necessary, cleaning floors, disinfecting surfaces and waiting worms and kennels if needed

Knowledge, Skills, and Abilities:

  • Multi-task in a fast paced working environment
  • Maintain a high level of organization and communication
  • Maintain accurate medical records
  • Provide consistent quality customer service to every client and patient
  • Work independently

Education & Experience Qualifications:

  • HS diploma or equivalent
  • At least 1 year of receptionist or customer service experienced required
  • Medical or veterinary experience preferred
  • Ability to lift 50+  pounds
  • Must have Mac/PC skills, including MS Office applications (Word, Excel, Outlook). Experience with VIA veterinary software is a plus

Compensation: Hourly wage DOE + Benefits

If interested in the position, please email HR@allvalleyanimal.com with an application, current resume and 3 professional references.