Health and Safety Policy
For the safety of all animals, staff and visitors, we ask that you keep your pet on a leash or in a pet carrier while waiting in our lobby. We also require our boarding guests to be current on all vaccinations.
We require payment at the time services are rendered. We accept all major credit cards, cash and personal checks. In order to focus on patients' care and minimizing costs, we do not bill or offer payment plans.
Vaccinations and Pet Health
Owners must provide updated vaccination records from a licensed veterinarian prior to any boarding services. All pets must be in general good health and free of ticks, fleas and parasites. Pets must also not have been exposed to rabies or distemper within 30 days prior to boarding.
Dogs 4 months and over should be immunized against rabies, distemper, hepatitis, parainfluenza, parvovirus (DHPP), and bordetella a recommended 7 days prior to services.
Cats 4 months and over should be vaccinated against rabies, feline rhinotracheitis, calici virus and panleukopenia/distemper (FVRCP) a recommended 7 days prior to services.
We cannot board non-vaccinated pets.
Kittens and puppies that have not completed the veterinarian recommended vaccinations series and/or has not vaccinated a pet prior to the recommended 7 days before boarding have a higher risk of contracting communicable diseases.
We cannot board diabetic pets or pets with major health issues. For these pets, please contact All Valley Animal Care Center for medical boarding at 208.888.0818.
We reserve the right to refuse admittance to any pet that shows signs of illness or that does not meet vaccine requirements.
Holiday boarding requires a one night per pet deposit at the time you make your reservation. A 5 days’ notice is required to receive a full refund. A holiday period is considered 3 days before AND after the actual holiday. Cancellations within the 5 day period and “no-shows” forfeit their deposit. Deposits cannot be used as credit towards other services. If we do not receive a deposit for your reservation within one week of your reservation, it may be cancelled. This policy applies to the following holidays: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Day, and New Year’s Day.
New Client Forms
Click the button below to download the New Patient Form. Please bring in your completed form with you upon check-in.